Gaming is for fun — not stress. au77 believes a healthy gaming experience is the best experience. That is why we provide every tool and resource to help you play responsibly.
Online gaming and betting can be genuinely enjoyable when kept as a form of entertainment. But when it turns into a habit that creates financial or mental stress, that is when problems begin. Responsible gaming means knowing your limits, setting a budget, and managing your time.
Responsible gaming at au77 is more than a policy — it is our core philosophy. We believe gaming should be a positive experience in every player's life, where playing safely and healthily matters more than winning or losing.
The core principle of responsible gaming is this: play for entertainment, never as a way to solve financial problems. Never bet money you cannot afford to lose. Always keep your responsibilities to yourself and your family in mind.
Before each session on au77, set a budget and a time limit. Once you reach that limit, take a break — that is the first step toward responsible gaming.
People often do not realize they are slipping into problematic gaming behavior. au77 gives you the opportunity to check in with yourself. If you notice any of the following signs, it is time to take them seriously:
If you notice any of the above signs in yourself, contact au77 Support immediately or activate Self-Exclusion on your own. Acknowledging the problem is the first step toward solving it.
The au77 platform provides a range of effective tools to help you stay in control of your gaming. Use them to maintain healthy gaming habits with ease:
| Tools | How it works | When to use it |
|---|---|---|
| Deposit Limit | Set a maximum deposit limit on a daily, weekly, or monthly basis | To keep your budget under control |
| Session time limit | Set a session time limit; automatic break when time is up | To avoid spending too much time |
| Loss limit | Betting will automatically stop once you reach a set loss amount | To minimize financial losses |
| Reality check | Your screen will show how long you have been playing at set intervals | To stay aware of your time |
| Cooling Off | Take a short break ranging from 1 day to 6 weeks | If you need a temporary break |
| Self-Exclusion | Lock your account for 6 months to 5 years | For serious issues |
To use these tools, go to the Settings section of your au77 account or contact our Support team directly.
Self-exclusion is the most powerful responsible gaming tool available. Once activated, you will be unable to play on au77 for a specified period. No bonuses or promotional offers will be sent while self-exclusion is active.
Do not attempt to open a new account during a self-exclusion period. au77 will detect and close any such account, and funds deposited may not be returned.
Au77 is strictly for users aged 18 and above. Keeping minors away from au77 is a shared responsibility between us and parents or guardians.
Problem gambling is a mental health issue — there is no shame in it. Professional help is available in many countries around the world. au77 encourages you to seek the support you deserve.
Recovering from a gaming problem takes time, but it is possible with the right support. Talk to family and friends, seek help from a professional counselor, and reach out to the au77 Responsible Gaming team.
For any responsible gaming questions or support, email us at [email protected] — our Bengali-speaking team is available 24/7.
Answer the following questions honestly:
Are you betting beyond your budget?
Do you find it hard to stop playing?
Are you repeatedly chasing losses?
Are you hiding your gaming from family?
Is gaming affecting your daily life?
Contact our support team immediately or activate self-exclusion.
Set daily, weekly, and monthly deposit limits. Once a limit is in place, it is enforced automatically and prevents overspending.
Set a limit on how long you play in one sitting. Once the time is up, au77 will automatically prompt you to take a break — so gaming never becomes a compulsion.
At set intervals, your screen will show how long you have been playing and how much you have spent. This awareness is the foundation of responsible gaming.
Take a break from 1 day to 6 weeks. You will not be able to log in during this period, and no promotional messages will be sent.
Keep your account closed for 6 months to 5 years. This is the strictest protection measure — designed for those who want a complete break from gaming.
Our Bengali-speaking support team is always on hand for any responsible gaming concerns. Reach us anytime via live chat or email.